Frequently Asked Questions
I know ordering handmade pottery can come with a few questions, especially when every piece is one of a kind. I put this page together to make things simple and clear, from shipping to custom orders and how to care for your pottery. My goal is for you to feel confident and excited about your piece, whether you’re nearby in Charlotte, NC or ordering from somewhere else.
Ordering & Shipping
📦 How fast do you ship handmade pottery?
In-stock pottery ships within 3 business days. You’ll get tracking info by email.
🔄 Can I change or cancel my pottery order?
Yes—only before it ships. Once shipped, orders can’t be canceled or refunded.
📍 Do you offer local pickup?
Yes! Free pickup in Charlotte, NC. Contact us to schedule a time.
🌎 Do you ship pottery internationally?
Yes. Contact us before ordering to discuss rates. Customs fees may apply.
Custom Orders
🎨 How do custom pottery orders work?
We create one-of-a-kind pieces inspired by our styles. Size and glaze requests welcome—exact replicas aren’t possible.
💳 What’s the payment process?
50% deposit upfront. Balance due after approval, before shipping.
⏳ How long do custom pottery orders take?
Usually 4–6 weeks, including drying, firing, and glazing.
❌ Can I cancel a custom pottery order?
Once finished, custom orders can’t be canceled or returned.
Pottery Care
🍽 Is your pottery food- and dishwasher-safe?
Yes! All functional pottery is food-safe, lead-free, and most are dishwasher/microwave safe (unless noted). Handwashing extends life.
Returns & Support
💔 What if my pottery arrives damaged?
Contact us within 48 hours with photos. We’ll arrange a replacement or refund.
↩ Do you accept returns?
Only if damaged or incorrect. All other sales are final.